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Level 3 Infrastructure Technician

Duration 12 months

An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems.

The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.

Potential Job Titles

  • Help Desk Technician

  • First or Second Line Support

  • IT Infrastructure Technician

  • Network Support

Apprenticeship Qualifications

CompTIA Certifications

ITIL4 Certification

MTA and Windows Server Certifications

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