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Level 2 Telecoms Field Operative


Duration 15 months

The broad role of a Telecoms Field Operative (TFO) is to build, provide or repair telecom services for commercial or residential customers on the UK’s National Telecom Access Network. 

In addition, suitable apprentices for this programme will work on the copper and fibre connections for 4G and 5G services to homes and businesses from the local telephone exchanges. These connections deliver telephone, internet, data and TV services to households and businesses.

Typically, a TFO will interact with a number of different customers on a daily basis depending on their role. Types of customers that a Telecoms Field Operative might interact with will include communication providers, subcontractors, other utility providers as well as end users in their homes or offices.

Depending on the specific role, the apprentice could be working on telecoms equipment in a telephone exchange, at height, in underground networks, in residential and business properties, and in any other places where a telecoms service is required.

Exclusive to ITP members only, additional value add soft skills course included.

Potential Job Titles

Trainee Engineer Copper; Trainee Engineer Fibre; Fibre Jointer; Copper Jointer; External Network Cabler Field Installation Engineer; Network Infrastructure Engineer; Nationwide Cable Network Field Force Engineer; Telecoms Customer Service Engineer; Access Field Technician; Business Connections Field Engineer; Installations Technician; Overhead Installation Operative; Telecommunications Installation Technician.


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