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Level 3 Information Communication - Support Technician Pathway


Duration 18 months

The support technician role is desk based, resolving system user queries and resolving faults in a helpdesk environment. For example, a Support Technician in a Travel Agent business would help to ensure the operation of the customer bookings system. When the system fails, the business would contact a Support Technician to report the problem and either get it fixed or escalate to an engineer.

The support Technician would be expected to rectify faults rapidly to reduce the financial impact and damage to the business' reputation

Potential Job Titles

Help Desk Support, First Line Office Support, Office IT Technician, IT Support Analyst, IT Support Officer, Maintenance Support Technician, Data Centre Support Technician, Cyber/Security Support


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