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Level 3 Unified Communications Technician


Duration 18 months

The primary role of a Unified Communications Technician is to establish and maintain communications systems under supervision.

They use a range of remote and physical tools and equipment and install basic communication hardware and software. They also deal with routine service requests from internal and external sources including fault rectification across a range of technologies, applying security principals in line with legal and organisational requirements.

This role will require the individual to work alone or as part of a team, and could be office based, field-based, or in remote sites as required.

Potential Job Titles

  • Telecommunication Technician

  • Unified Communications Technician

  • Telecommunications Operative

Apprenticeship Qualifications

Optional CompTIA certifications.


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