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Level 4 Unified Communications Troubleshooter

Duration 24 months


The primary responsibility of a Unified Communications Trouble Shooter is to provide customers (internal or external) with a specialist technical service to set them up on unified communications systems and to resolve problems when they arise.

This service can be delivered face-to-face, on the ‘phone or online. They are required to install equipment and software and handle incidents and requests for help, including providing fault diagnostic across a broad range of unified communications technologies in accordance with business service level agreements.

Potential Job Titles

  • Unified Communications Desk Engineer

  • Unified Communications Field Engineer

  • Data Field Engineer

  • Voice Field Engineer

  • Microsoft Support Field Engineer

  • Microsoft Consultant

Apprenticeship Qualifications

CompTIA certifications

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