Level 4 Unified Communications Troubleshooter
Duration 24 months
The primary responsibility of a Unified Communications Trouble Shooter is to provide customers (internal or external) with a specialist technical service to set them up on unified communications systems and to resolve problems when they arise.
This service can be delivered face-to-face, on the ‘phone or online. They are required to install equipment and software and handle incidents and requests for help, including providing fault diagnostic across a broad range of unified communications technologies in accordance with business service level agreements.
Potential Job Titles
Unified Communications Desk Engineer
Unified Communications Field Engineer
Data Field Engineer
Voice Field Engineer
Microsoft Support Field Engineer