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Apprentice Desk Based Account Manager

Location Stonehouse, GL10 Salary £14,000

The Opportunity
Our client is recruiting for an Apprentice Desk Based Account Manager to join their team in Stonehouse.

The Level 3 IT Technical Sales apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Company
A leading provider of business communications and IT solutions that deliver technology solutions to businesses, schools and local authorities across the UK.

The Position
Job Title: Apprentice Desk Based Account Manager
Apprenticeship Course: Level 3 IT Technical Sales
Apprenticeship Duration: Approx. 12 months
Location: Stonehouse, GL10
Working Hours: Monday – Friday, 8.30am – 17.00pm
Salary: £14,000 per annum plus generous commission


Role and Responsibilities
The primary purpose of the role is account management of existing customers to ensure contract renewals and increase their revenue spend with the company selling a wide range of products and services.

You will be dealing with website enquiries and leads that come via the website chat system, email or phone. To then upsell products and services to these customers and provide quotations where required.

You will take part in campaigns to include outbound calling of potential new clients.

You will be working with the field-based sales team to generate and close higher value sales.

Key responsibilities:
Account Management of existing customers and developing the accounts.
Dealing with Website chat requests.
Dealing with Website email and phone calls.
Preparation of quotes & chasing them up and closing the sale.
Processing of orders and despatch of electronic licences and hardware.
Prospect management and sales reporting.

Desired Qualities, Skills and Knowledge:
Excellent team player.
Genuine interest in IT or Communications.
Previous customer service experience.
Clear and polite telephone manner.
Self-management of activities and work load and ability to prioritise work.

Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.

About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.

The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.


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