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Apprentice First Line Support Engineer

Location Bishop's Stortford CM23 Salary £16,000

The Opportunity
Our client is recruiting for an Apprentice First Line IT Support Engineer to join their team in CM23 Bishop's Stortford.

The Level 3 Information Communication Technician – IT Support apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Company
Established over 25 years with an enviable reputation for exceeding customer expectations, and low staff turnover, they require an engineer to join their Support & Services team.
Recognised as the longest established MSP in the area they offer a wealth of IT services such as - PC Support, IT Security & Hosted Services, Field Services and much more to diverse businesses both locally and throughout the UK.

The Position
Job Title: Apprentice First Line IT Support Engineer
Apprenticeship Course: Level 3 Information Communication Technician – IT Support
Apprenticeship Duration: 18 months
Location: CM23 Bishop's Stortford
Working Hours: Monday to Friday 9 to 6
Salary: £16,000

Role and Responsibilities
You will be working alongside the team of currently, 9 support staff. Taking support tickets from customers, communicating with the users, listening and resolving their issues by remote access via their RMM and ticketing system.
Work on special projects, investigating new technology and services
Collaborating with other team members and individually
They encourage staff to further their certifications by mentoring and paying fees
The team work closely together providing a great working environment
A development plan is worked out collaboratively for every staff member clearly defining expectations, salary increases and promotions
Flexible & Remote Working -
Once trained your work schedule will agreed allowing both remote working and office

Desired Qualities, Skills and Knowledge:
Strong communication skills / Excellent telephone manner
Knowledge of Windows OS and Microsoft Office packages.
Ability to think on your feet and solve any complex issues with empathy
Keen to learn
Desire to gain further industry recognised qualifications (With assistance from them)

Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.

About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.

The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.


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