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Apprentice IT Engineer

Location Hull, HU3 Salary Hourly rate: £4.30 – pay increase as skills increase

The Opportunity
Our client is recruiting for an Apprentice IT Engineer to join their team in Hull, HU3.

The Level 3 Information Communication Technician apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Company
This company are a Yorkshire based Managed Service Provider (MSP) operating out of their Head Office in Hull. They love technology, and love to share what they love with their customers. Offering B2B goods and services which assist businesses in driving down cost and improving efficiencies. They are a new venture offering a customer centric working environment, a keen pricing policy and a large portfolio of Office Services.

The Position
Job Title: Apprentice IT Engineer
Apprenticeship Course: Level 3 Information Communication Technician
Apprenticeship Duration: 18 months
Location: Hull, HU3
Working Hours: 33 hours per week with early finish on Friday
Salary: Hourly rate: £4.30 – pay increase as skills increase


Role and Responsibilities
They are looking for an Apprentice Engineer to deploy and manage their Products and Services. This is a mixed role, both Field Engineer, helpdesk and workshop technician. The ideal candidate will have a keen interest in IT, an analytical mind with a real problem-solving ability. If you’re excited by helping their end users get the best out of their tech, committed to delivering a great customer experience, their Service team is right for you. Additionally, you’ll provide installation, routine maintenance, and fault repair to a range of office technology products in and around the Yorkshire region.

They are keen to find an individual eager to learn and develop their skills rather than someone with a full range of existing skill sets. For the right candidate they are keen to help you achieve Microsoft Certification as well as Manufacturer training by the likes of Ricoh, Epson & HP.

Provide routine and emergency fault diagnosis and repair of office technology
Provide service to Printer/MFP fleets
Maintain detailed records of repairs and maintenance works
Maintain and provide an accurate record of stock and parts inventory
Assist in the ordering of parts and materials for the ongoing service of office technology
Provide setup, commissioning, and delivery of office technology products to locations around Yorkshire and beyond.
Train end users in the proper use and training of the hardware and software provided.
Maintain accurate records for expenses, mileage, and other relevant information in line with the role.
Perform other duties as assigned by your line manager.
Perform to KPI's in line with company policy.
Influence product development by working closely with our product, marketing, and sales teams to collect and digest user feedback.
Contribute to our support documents to ensure they’re clear and accurate, and research and write new content to fill any gaps.
Help improve the technical knowledge of our sales team, coaching them on new developments within 360 Office and the wider 360 Office ecosystem


Desired Qualities, Skills and Knowledge:
Maintain a laser focus on quality, with top-notch written and spoken communication.
A technical predisposition, and the desire to learn
Demonstrable exceptional writing skills and attention to detail
A can-do attitude with a focus on delighting users
Willingness to work hard with an excellent work ethic
Full Clean UK Driving License

The Benefits
As part of the role the right candidate will benefit from;

Laptop Computer
Mobile Phone


Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.

About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.

The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.


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