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Apprentice IT & Print Engineer

Location Kingston Upon Hull Salary £4.81 per hour, increases as your skill increases

The Opportunity
Our client is recruiting for an Apprentice IT & Print Engineer to join their team in Kingston upon Hull

The Level 3 Information Communication – Support apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Company
‘We are a Yorkshire based Managed Service Provider (MSP) operating out of our Head Office in Hull. We love technology, and love to share what we love with our customers. Offering B2B Technology goods and services which assist businesses to be more efficient whilst driving down cost.’

The Position
Job Title: Apprentice IT & Print Engineer
Apprenticeship Course: Level 3 Information Communication Technician - Support
Apprenticeship Duration: 18 months
Location: Network House, Mechanic Lane, Hull, HU3 2DB
Working Hours: Monday – Friday, 33 Hours per week
Salary: £4.81 per hour – Increases as your skill increases

Role and Responsibilities
Provide routine and emergency fault diagnosis and repair of office technology Provide service to Printer/MFP fleets.
Maintain detailed records of repairs and maintenance works.
Maintain and provide an accurate record of stock and parts inventory.
Assist in the ordering of parts and materials for the ongoing service of office technology Provide setup, commissioning, and delivery of office technology products to locations around Yorkshire and beyond.
Train end users in the proper use and training of the hardware and software provided.
Maintain accurate records for expenses, mileage, and other relevant information in line with the role.
Perform other duties as assigned by your line manager.
Perform to KPI's in line with company policy.
Influence product development by working closely with our product, marketing, and sales teams to collect and digest user feedback.
Contribute to our support documents to ensure they’re clear and accurate, and research and write new content to fill any gaps.
Help improve the technical knowledge of our sales team, coaching them on new developments and the wider ecosystem.

Desired Qualities, Skills and Knowledge:

Maintain a laser focus on quality, with top-notch written and spoken communication.
A technical predisposition, and the desire to learn
Demonstrable exceptional writing skills and attention to detail
A can-do attitude with a focus on delighting users
Willingness to work hard with an excellent work ethic
Full Clean UK Driving License

Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.

About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future. If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage. The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.

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