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Apprentice Project Engineer

Location Dorking Salary £14,500 plus increases

The Opportunity
Our client is recruiting for an Apprentice Project Engineer to join their growing team.

This is an exciting opportunity for an ambitious individual with a keen interest in all forms of technology, an inquisitive nature, and strong problem-solving skills to join and add value to a growing, ambitious and friendly organisation.

The Level 3 Information Communication Technician apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills, and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Company
‘We are an award winning, highly customer-focused and forward-thinking business with significant annual growth year on year - growth that is creating opportunities for the right individuals to carve out excellent careers within the IT industry. We are structured as a Group with operating entities running as distinct P&L’s. Within each of these P&L’s there is a discrete Senior Management Team (SMT) with significant autonomy.

Furthermore, with the launch of Nebula, we are entering a new era - providing a solution that incorporates Networking, Unified Communications & IT capability within a unified wrapper, and therefore we are entering an era offering a strategic solution alongside existing service offerings’

The Position
Job Title: Apprentice Project Engineer
Apprenticeship Course: Level 3 Information Communication Technician
Apprenticeship Duration: Approx. 18 months
Location: Primarily based in Dorking with a blend of office and home working.
They may be occasions where you will be required to attend other offices and client sites.
Working Hours: 40 hours – company hours are 7am – 7pm but working days will be discussed during company interview stage
Salary: £14,500 with increases based on performance

Role and Responsibilities
This is a client facing role with the primary responsibility of the Apprentice Project Engineer being the successful delivery of customer projects and IT improvement plans. Whilst participating in a structured training plan, you will be expected to execute the designs as documented and presented by either the Technical Consultant or Solution Architect, such designs will/may include migration, configuration, documenting and testing of the solution whilst providing the Project Manager with daily updates on project tasks allocated to yourself. The individual is expected to take part in meetings and conference calls and support the Senior/Project Delivery Manager in planning and execution of projects.

Project Delivery
You will be trained to:
•Ensure you fully understand the scope, risks and activities of project tasks allocated to yourself
•Perform hardware and software installations (primarily based around Microsoft products)
•Implement a range of new systems from simple computer installations through to complex multisite infrastructure implementation
•Work with the client both onsite and offsite to develop, configure and integrate Microsoft, Network, Voice, & Unified Comms solutions within time, budget, and scope per project definitions.
•Support clients either remotely or at site during UAT and go live efforts
•Update business systems with actual and forecast information ensuring systems reflect current state of tasks you are engaged in
•Manage your own project tasks, time keeping and update at the end of each working day
•Recognise situations where additional support or escalation is required
•Provide input into project documents as requested by Senior/Project Delivery Manager
•Keep the Project Manager informed of any project issues, where required discuss and work with other members of Delivery team to find a solution.
•Where appropriate support the business with embedding new systems and processes and engaged in internal system/change programmes

Technical Advice and Support
You will be trained to:
•Provide technical advice surrounding client solutions being implemented
•Be onsite, when necessary, to resolve issues with servers, core networking switches, routers / firewalls, Wi-Fi access points, cloud-based telephone systems and general networking
•Where relevant feed into sales or projects efforts with technical input
•Provide input and assist in the training of company resources, where appropriate you may be required to act as a mentor for more junior members of the team

You will be trained to:
•Ensure all project documentation and systems within your scope of work are current
•Where relevant provide input into Status reports, Project Plans, RAID logs, Test Plans
•Create, document, and deliver test evidence
•Where requested provide Sales Team with documentation to support sales efforts
•Identify and document opportunities for process and systems improvement
•Create and update technical documentation relating to new and existing systems and solutions.
•Where requested create training materials to assist with the knowledge transfer and upskilling of company resources
•Produce technical documentation and knowledgebase articles where appropriate

You will be trained to:
•Collaboratively work with the Helpdesk team to handover projects and occasionally Provide assistance to in-house support team as necessary (sharing knowledge with them)
•Key liaison between the Projects team and the support teams.
•Where appropriate provide direct support to customers via telephone and email, and to the second / third line support teams
•Assist with out of hours work if required, this may include weekend work.

Desired Qualities, Skills and Knowledge
•Able to manage multiple priorities to achieve targets
•Passionate about technology and how it can grow a business
•Genuine interest in all areas of technology
•Process driven and focused on quality
•Detail oriented and organised
•Strong presentation and interpersonal skills
•Outstanding communication skills, both spoken and written
•Willing to travel in the UK as needed
•Willingness to learn new technologies
•Proactive, can-do attitude
•Can demonstrate the ability to adapt based on different project tasks and customer types
•Any experience in a client facing role a distinct advantage

Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.

About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.

The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.

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