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Apprentice Technical Support Specialist

Location Stonehouse GL10, UK Salary £13,000 - £15,000 depending on experience

The Opportunity
Our client is recruiting for an Apprentice Technical Support Specialist to join their team in Gloucestershire, GL10.

The Level 3 Information Communication Technician apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Company

This company have built their business on putting their customers first. They believe that by communicating clearly, having the most experienced knowledge base and only selling the highest quality products, they can provide a single source for the entirety of your voice and data requirements.

The Position
Job Title: Apprentice Technical Support Specialist
Apprenticeship Course: Level 3 Information Communication Technician
Apprenticeship Duration: 18 months
Location: Gloucestershire, GL10
Working Hours: Monday to Friday – 8.30 to 5.30
Salary: £13,000 to £15,000 depending on experience

Role and Responsibilities
This company is now have a requirement for a self-driven and highly motivated person to join their Mobile Workforce Team. The apprenticeship role will be an opportunity for the right person to learn about a wide ranging, exciting industry and the large portfolio of mobile devices, network offerings, and applications for business customers that are now vital for their everyday work. An opportunity for the right person to progress in this fast-moving industry.

Assisting with provisioning orders for new connections and network changes using network portals
Updating and maintaining customer information through our in-house database
Troubleshooting and solving hardware, software, and connectivity issues with customers
Assisting customers with requests for network changes and equipment orders
Making recommendations to customers for their requirements
Responding to new cases in a professional manner and working on an issue until it’s resolved
Completing job cases and other relevant paperwork

Desired Qualities, Skills and Knowledge:
Strong communication skills and organisation skills
Able to use initiative with a proactive approach
Strong eye for detail
Motivated team player
Strong IT Skills
Smart and professional business manner
Good sense of humour

Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.

About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.

The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.

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