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Customer Connections Specialist Apprentice

Location London EC2A 2DA Salary £21,000

The Opportunity
Vorboss is recruiting for Customer Connections Specialist apprentices to join their installation teams in London.
The Level 3 Unified Communications Apprenticeship Programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Company
We want Vorboss to be ‘the best job that someone ever had.’ When people join Vorboss, they become part of a tight knit team built on trust and respect. We help people identify their talents and support everyone to learn, grow, and advance.

Vorboss is building the next generation of fibre network to power one of the most important business hubs in the world. This is a responsibility that we take seriously; for most businesses, reliable broadband is as important as heat, electricity, and water. We want to completely change the how businesses connect in London (and beyond) and we’re on the hunt for dynamic, committed people to join us.

Who we need?
We’re looking for people who are great communicators, love working as part of a team, and take pride in what they do.

Our teams are responsible for planning, building, and connecting a new fibre network across London.
You don’t need to have previous experience; you just need to be curious, ambitious, and excited to learn. You’ll start by learning how to connect buildings and businesses to our network at our team-based learning academy. Over four weeks, you and your cohort will undergo paid training to learn everything you need to know working safely and placing fibre in London’s streets, connecting buildings, and installing network equipment for our business clients. Vorboss supply everything you need, and you’ll receive a £150 support bursary to get you started on your journey.

Once you’ve graduated, you’ll be teamed up with experienced professionals to help you continue to learn and grow. Vorboss provides excellent career progression, based on your performance, career goals, and interests. Our greatest thrill is having people who began as our apprentices quickly rise up the ranks to lead their own teams. You’ll also have an opportunity to teach incoming trainees.

You’ll work in a dynamic range of environments: outdoors and indoors, underground and at heights. Our team has developed flexible schedules, which means we can help you balance work with other responsibilities. We will develop a work schedule that works best for you and our clients, which may include evening or night work, flexible start times, or shifting to weekend work.

We expect everyone on our team to work safely and respectfully, adhering to all legislative and customer quality requirements. We’re very focused on maintaining our excellent reputation so we want everything we do to make a good impression – from our conduct to the condition of our vehicles, equipment, and tools.

The Position
Job Title: Customer Connections Specialist – Apprentice
Apprenticeship Course Level 3 Unified Communications
Location: London, EC2A
Working Hours Monday – Friday
Salary: £21,000 per annum

Our paid training academy includes NRSWA Streetworks, fibre blowing & splicing, health & safety qualifications, Openreach PIA, working at height, and First Aid. We cover transportation expenses and provide all equipment, tools, and uniforms.

In addition, all Vorboss employees receive:

Private healthcare and free professional mental health support
• 25 days of annual leave allowance that increases with years served (excluding bank holidays)
• Company pension scheme
•Financial health support, with the ability to access a part of your salary between pay periods
• ‘Cycle to work’ scheme
• Free cinema tickets, gym, and trainers discounts
• Free (and delicious) coffee – we take our beans seriously
• Work phone and laptop

We’re committed to fostering a diverse and inclusive team. Vorboss is passionate about encouraging women to join our industry and are ardent supports of the Women in Fibre Initiative (WIFI). As part of our commitment, we offer women-only training academy cohorts so our people can confidently learn in a comfortable environment.

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.



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