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Customer Service Specialist Apprentice

Location Bristol, Bs37 Salary £13,000 to £15,000 pa

The Opportunity
Our client is recruiting for an Apprentice Customer Service Specialist to join their team in Bristol

The Level 3 Customer Service apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Company
We are a leading rural internet service provider, is seeking a motivated and
enthusiastic individual to join our team as a Customer Service Specialist Apprentice. The
successful candidate will work alongside our experienced customer service team to
develop their skills and knowledge of the industry while providing exceptional customer.
service to our clients. This is an exciting opportunity for someone looking to start their
career in customer service, with huge growth potential within the company. We offer a
great company environment, 28 days holiday (including bank holidays), sick pay, and
your birthday off every year as a bonus…

The Position
Job Title: Customer Service Apprentice
Apprenticeship Course: Level 3 Customer Service Specialist
Apprenticeship Duration: 18 months + EPA
Location: Bristol BS37
Working Hours: Monday to Friday 9 – 17:00
Salary: £13,000 to £15,000 pa

Role and Responsibilities
Responding to customer inquiries via phone, email, and chat in a timely and professional
Resolving customer complaints and issues in a courteous and efficient manner.
Providing product and service information to customers.
Updating customer accounts and maintaining customer records.
Collaborating with other departments to ensure a seamless customer experience.
Continuously improving customer service by identifying opportunities for process.
improvements and making recommendations to management.
Participating in on-the-job training and attending customer service training sessions.
Developing skills and knowledge of the industry to provide exceptional customer service.

Enthusiasm for customer service and a desire to learn and develop new skills.
Excellent communication skills, both verbal and written.
Ability to handle high-stress situations and resolve customer issues with tact and
Strong problem-solving skills and attention to detail.
Ability to multitask and prioritize tasks effectively.
Proficiency with Microsoft Office and other computer applications.
Willingness to work 9-5 Mon-Fri as an apprentice.

If you are a highly motivated individual with a passion for customer service and are
looking to kick-start your career in a dynamic and supportive work environment, then
we encourage you to apply for this apprenticeship. We are an equal opportunity
employer and welcome all qualified candidates to apply.

Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.

About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.
If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.
The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.

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