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Customer Support Apprentice

Location Chertsey KT16 Salary £12,000

The Opportunity
Our client is recruiting for a Customer Support Apprentice to join their team in Chertsey.

The Level 3 Information Communication Technician apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Company
Based in Chertsey (Surrey), we are an independent provider of telecommunications and IT services and connectivity solutions to hundreds of businesses in the UK and internationally. We work in partnership with leading telecoms partners such as Gamma, M24-7, EE, O2, Vodafone, COLT and TelcoSwitch, to offer our clients the best service.

Our team have a wealth of expertise and knowledge in the telecoms and IT industry. We are dedicated to providing our clients with an exceptional level of customer service across the board and all of out team are committed to exceptional service to our clients.’

The Position
Job Title: Customer Support Apprentice
Apprenticeship Course: Level 3 Information Communication Technician
Apprenticeship Duration: Approx. 18 months
Location: Chertsey, Surrey
Working Hours: Monday – Friday, 9.00am – 5.30am
Salary: £12,000 per annum


Role and Responsibilities
Understanding company product set and learning how to troubleshoot problems.
Providing first & second-line support to Telephony, Mobile and Broadband customers.
Provisioning Telephone systems and changing settings for clients as required.
Responding to clients within the SLA’s required.
Processing Incoming tickets & calls.
Placing orders on the portal for numbering, telephony, connectivity.
Independently trouble shoot client issues.
Report into Operations Manager.
Various other jobs may be required from time to time, we are a small company therefore everyone needs to get involved sometimes.
Full training would be provided

Requirements:
Car required to get to the office

Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.

About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.

The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.


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