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IT Support Apprentice

Location Altrincham WA15 Salary £13,000

The Opportunity
Our client is recruiting for an IT Support Apprentice to join their team in Altrincham.

The Level 3 Information Communication Technician apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Company
‘Our vision is to put usefulness and customer-centric service back into the heart of the telecoms experience and bring our customers the fastest, most efficient solutions, at the cutting edge of communications technology. We listen to our customers and staff to drive the business in the right direction. We work together to achieve our shared goals for our staff and our customers. We bring businesses and people together by ensuring we use the best technology available.’

The Position
Job Title: IT Support Apprentice
Apprenticeship Course: Level 3 Information Communication Technician – Support Pathway
Apprenticeship Duration: Approx. 18 months
Location: Altrincham, WA15
Working Hours: 40 hours per week
Salary: £13,000 per annum

Role and Responsibilities
Reporting to the Head of Operations, duties and responsibilities include:

Customer Experience
Resolving 1st line customer support and technical requirements on
• Office 365 and general Windows/MAC based queries
• Hosted Voice
• Broadband and Networking
• Mobile and MDM
• Managed Print

Work toward resolving 2nd line problems, supported where required.

NPS management
Maintain and develop a detailed level of customer engagement and understanding

Connectivity
First Line Support for phone line, broadband and leased line faults – basic customer checks and liaison with suppliers
First line checks for phone system outages
Escalate to colleagues as required using the correct processes and procedures

Hosted System Support
Introduction and training on IPEX’s product range – 3cx, Callswitch, Horizon, 8x8, Akixi, Maas 360, Fanvil, Hikvision, Yealiink, Polycom
User changes
Phone system provisioning and set-up
Preparation for new installations

Networking

Introduction to the fundamentals of networking – WiFi, LANs, WANs, SBCs
Draytek routers – provisioning and basic checks/first line support
Learn additional products, Wireshark, Ubiquiti, Airmagnet, Tenda

Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.

About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.


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