IT Support Engineer
Our client is recruiting for an IT Support Engineer to join their team in Chertsey, KT16.
This company are an independent provider of IT, Telecommunications and Connectivity solutions to businesses in the UK and internationally. Their team have a wealth of expertise and knowledge and they are dedicated to providing their clients with an exceptional level of customer service across the board.
This company provide a combination of onsite and remote IT support and installation services to a number of clients in different sectors. These engagements include onsite engineers dedicated to a single client and the more traditional remote support services. Their services cover all aspects of IT, telephony and connectivity including but not limited to Internet connectivity, fixed line and mobile, switching, wireless as well as end user support for PC’s, tablets and MAC’s.
IT Support Engineer
9 to 5.30
Role and Responsibilities
This role sits within the IT engineering team and will be hybrid support role comprising a mixture of dedicated onsite support, remote support, and installation services for our SME customers. The successful candidate is expected to rotate between the 3 disciplines for new and existing customers.
Based predominately on customers sites you will be the single point of contact for all IT related queries. From there you will co-ordinate the maintenance of computer hardware, software, peripherals, as well as resolving any IT based problems.
Serve as the point of contact for all IT support requests and queries for clients
Installing, configuring and maintaining software and hardware components of computer and network systems
Diagnosing and troubleshooting software and hardware issues
Repairing and replacing damaged computer and network components
Supporting people whenever they encounter challenges with computers, smartphones, tablets, printers and network devices
Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately.
Maintaining and updating technical documentation regularly
Continuously improve knowledge and understanding across the various software and hardware technologies used by clients
Maintain a strong customer focus at all times.
Desired Qualities, Skills and Knowledge:
Any exposure to the Managed Service sector would be highly beneficial towards your application.
Must hold a driving license
High level of 2nd line IT support skills and very strong troubleshooting skills
Demonstrable experience in a similar role providing deskside support to users with varying degrees of computer literacy
Experience in installation, configuration and support of desktop/laptops, various types of peripheral hardware (including printers, smartphones and tablets)
Proven knowledge and demonstrated experience in the operation & administration of Microsoft 365 environments including Office 365, Exchange, MS Teams and SharePoint
Demonstrated experience of Device Management with Intune & Windows 10 device support.
Strong knowledge of Windows 10 and MAC operating systems)
Good networking fundamental skills including LAN, WAN, Routers
Ability to problem solve within a technical environment
Strong communication skills
Driven, self-starter without requiring close supervision
Ability to adapt to change and learning quickly in dynamic organisations
Ability to, occasionally, accommodate a non-traditional work schedule and remain flexible to meet the needs of clients
The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.