IT Support Technician Apprentice
Our client is recruiting for an IT Support Technician Apprentice to join their team in S63.
The Level 3 Information Communication Technician – Support apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.
The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!
This companies mission is to protect their clients’ data and reputation at all costs by eliminating information security risks associated with data bearing IT assets. E-waste is becoming the world's fastest-growing waste stream with 40 million tonnes ending up in landfill each year. They believe they can change that statistic.
Job Title: IT Support Technician Apprentice
Apprenticeship Course: Level 3 Information Communication Technician – Support
Apprenticeship Duration: 18 months
Location: S63 5DB
Working Hours: Monday to Friday 8 to 5
Role and Responsibilities
As a Technical Apprentice you will be directly managed by the Technical Supervisor and will work alongside a team of IT Technicians in a busy warehouse environment in Manvers, Rotherham.
You’ll have a keen interest in IT and must be self-motivated, efficient and well organised with a great eye for detail. You’ll be IT literate and educated to at least GSCE Grade A-C level in both English and Maths.
Your duties will include administrative duties, stock management including the picking, packing and dispatching of stock and accessories, use of a software diagnostics package for the testing of IT assets and general warehouse duties.
You will learn how to process devices by completing internal testing procedures to ensure all assets are tested to the highest standard and are cleansed of data before being re-dispatched.
You will receive full in-house training in all company policies and procedures and in the use of the companies bespoke Software Packages.
Managing stock levels and ensuring you are being productive daily
Maintain records/logs of incoming and outgoing shipments including managing Excel spreadsheets
Stock control of IT assets and accessories
Manifesting of electronic devices into a bespoke tracking system
Diagnostics and troubleshooting
Using approved erasure software to wipe all sensitive information
Follow directions from the head technician and management
Ensure that you comply with all Health & Safety procedures and internal policies
Desired Qualities, Skills and Knowledge:
Energetic and proactive with a positive, can-do and friendly personality
Ability to work in a fast paced, pressurised environment
Excellent problem-solving and communication skills
Outstanding organisational and time-management skills
Ability to manage large stock volumes to ensure all stock levels are 100% correct
Ability to use web-based software packages
Ability to use all Microsoft Applications including Excel and Access
Individuals must have a valid and eligible residency status to apply for this role.
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.
If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.
The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.