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Junior IT Support Technician Apprentice

Location Banbury, Oxfordshire OX16 Salary £10,062

The Opportunity
Our client is recruiting for a Junior IT Support Technician Apprentice to join their team in Banbury.

The Level 3 information communication technician Apprenticeship Programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Company
The company is a leading provider of bespoke communications infrastructure services to the telecoms, broadcast, data and wireless industries. Founded in 2000, they now have 3 offices in the UK and over 250 people in the team. Whatever the communications engineering problem, they will help.


The Position
Job Title: Junior IT Support Technician Apprentice
Apprenticeship Course: Level 3 information communication technician
Apprenticeship Duration: 18 months
Location: Banbury OX16
Working Hours: Monday - Friday
Salary: £10,062.00


Role and Responsibilities:
As a Junior IT Support Technician, this company will provide full training and guidance to enable you to develop into a full IT Support Technician providing excellent end user support across the business.

The IT service desk is the central point of contact for all IT related incidents and service requests. The role will involve first line support for all staff members in a dynamic, fast-paced environment providing services via phone, email, in-person, and instant messaging.

Troubleshoot, diagnose, and resolve software and hardware issues in a Windows based environment across a range of software applications.
Provide technical support via phone, email, in-person and remotely to implement temporary and permanent fixes to restore services.
Escalate incidents and work with senior staff to resolve major incidents with the aim to restore services as soon as possible.
Installation, configuration, and upgrade across a range of IT technologies – hardware, software, and cloud platforms.
Record and update IT documentation where applicable to maintain information accuracy.
Maintain a good level of customer service and communication to effectively deal with technical and non-technical colleagues.
Be a motivated team player with ability to adapt to changing priorities in a growing business.

Desired Qualities, Skills and Knowledge:
Motivated individual
Previous customer service experience
Good communication skills; Verbal and written

There are career progression opportunities available upon completion of the programme.

About ITP
We help employers develop their best talent and inspire the next generation with digital.

Through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.

Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.


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