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Service Desk Engineer Apprentice

Location Sheffield Salary £9,000-£12,500 depending on experience

The Opportunity
Our client is recruiting for a Service Desk Engineer Apprentice to join their team in Sheffield, S25.

The Level 3 Information Communication Technician – Support Apprenticeship Programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Company
This company are looking to recruit a Service Desk Engineer apprentice to work for a major UK based company out of the Dinnington office near Sheffield. You will be working on desktop/server support as well as other projects. This role will mainly involve working on our helpdesk supporting our remote customers.

The Position
Job Title: Service Desk Engineer Apprentice
Apprenticeship Course: Level 3 Information Communication Technician – Support
Apprenticeship Duration: 18 Months
Location:Sheffield, S25
Working Hours: 8.30 to 5.30
Salary: £9,000 - £12,500 depending on experience

Role and Responsibilities:
You will be working within a small team dedicated to support on a variety of operating systems and hardware. This role will involve taking and logging of call’s on to the helpdesk, via telephone or email, so a good telephone manner and written English is crucial.

The nature of the support calls can range from client desktop issues, to basic server administration and other deployment projects. A reasonable knowledge of the Windows operating systems is preferable, along with a basic networking understanding, and any other knowledge of IT will be an advantage.

Taking and logging of calls
Support all customers' services in a professional manner
Self-audit all work and ensure it meets all applicable technical and operational quality standards
Work efficiently and tidily, maintain a clean environment and at all times be polite to the customer
Respond effectively and appropriately to all customer requests and enquiries
High standard of English is needed as notes on calls are critical to our customers
Complete work to agreed time scales
Confident and well-spoken phone manner
Comply with Health & Safety standards

Desired Qualities, Skills and Knowledge:

Ability to take direction from supervisor / management and execute works in an efficient manner
Proactive in the resolution of engineering obstacles, conferring with supervisor
Customer focused with a professional outward attitude
Ability to learn new skills quickly with training.
Basic knowledge of active directory
Familiarity with Office 365 and it’s applications
Basic understanding of networking (DHCP & DNS particularly)
Preferred Level 3 apprentice IT Infrastructure and support

4 weeks holiday, running Jan – Dec on a pro rata basis, plus bank holidays
Pension Scheme
Personal Wage Structured Reward Scheme
Job Type: Full-time

There are career progression opportunities available upon completion of the programme.

About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.

The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.

Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.

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