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Technical Operative

Location Dorchester Salary £12,000

The Opportunity
Our client is recruiting for an Apprentice (Technical Operative) to join their team in (Dorchester)

The Level 3 Information Communication Technician apprenticeship programme that we are offering will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Company

Specialists in providing global connectivity, distributed to the telecoms industry through unique and innovative platforms

The Position
Job Title: Technical Operative
Apprenticeship Course: Level 3 Information Communication Technician
Apprenticeship Duration: 18 Months
Location: Dorchester
Working Hours: Monday – Friday 09.00 – 17.00.
One hour for lunch + 2 x 15 Minute tea breaks
Salary: £12,000 – Per annum

This role is to provide a professional first level support function for customers. To develop and maintain quality and consistency of the customer experience. The team is a first point of contact for customer fault incidents.

Your duties will include:

• Handling cases/tickets effectively and efficiently.
• Undertaking diagnostic checks to establish the root cause of a fault and then execute the right corrective action.
• Working with supplier portals and logging/updating of faults on the portals.
• Diagnosing VOIP/SIP faults and progressing these
• Diagnosing Broadband faults and progressing these
• Handling complex queries and customer escalations, taking full ownership through to identifying solutions or handing across to the relevant 2nd line function.

As part of your role, you will gain knowledge and understanding of:

• What is covered under a customer maintenance agreement, knowledge of different system types and associated care levels.
• Knowledge of PSTN, ISDN, ADSL, FTTC and FTTP
• Understanding of the care levels and associated SLAs and setting clear expectations with customers.
• Good understanding of networking, TCP/IP, WAN/LAN
• Understanding of VOIP/SIP technology
• Excellent troubleshooting skills
• Knowledge of NTS faults
• Good understanding of hosting products and domains.

What else you’ll need:
On occasion you may be permitted to work from home, you will need a reliable broadband speed. We ask that it’s at least 10mbps download and similar upload speed. You will also need a suitable home working environment (we’ll provide the computer equipment, but you will need a suitable desk space with no interruptions or distractions).

Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.

About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.

The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party

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