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Telecoms ICT Industry Career Framework

The framework outlines 10 job family routes within Telecommunications and ICT, detailing the pathways for entry into these fields and progression within them.

Within each job family, you'll find details on relevant qualifications, the necessary skills and knowledge for various career levels, transferable routes, common job titles and opportunities to explore potential roles.

Choose a job family to explore.

Job Family:
Technical Support

Involves providing assistance and troubleshooting for digital and telecom products and services such as resolving network and equipment issues, aiding customers with setup and configuration, and ensuring effective communication and technical proficiency in a fast-paced environment.
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The Telecoms ICT Career Framework is designed to evolve and adapt over time, reflecting the ever-changing nature of the industry and incorporating feedback from industry members.

If you have feedback or would like to contribute to the framework, please get in touch using the contact form below.

For details on Cyber Security Careers, please refer to the UK Cyber Security Council's Framework.

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