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Level 3 Customer Service Specialist

Duration 18 months

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. They are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries.

They are often an escalation point for complicated or ongoing customer problems. As an expert in the organisation’s products and/or services, the Customer Service Specialist will share knowledge with their wider team and colleagues. They gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out their role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.

Potential Job Titles

  • Regional Managers

  • Operations Managers

  • Specialist Managers

  • Senior Mangers

  • Division Managers

  • Department Managers

Apprenticeship Qualifications

On successful completion of the programme, the apprentice will be awarded with a Level 3 Customer Service Specialist apprenticeship certificate. They will also be awarded with a Diploma in Customer Service (optional).

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