ITP Webinar: Right First Time - Every Time
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This event has already occurred, and can no longer be registered for.
During the webinar, we will look at:
What we mean by ‘mistakes’
Mistakes, where we intend to do one thing and do something else instead. A blunder, if you will. For example: a lapse in concentration or misreading a number causing us to take a mis-step or miss a step altogether.
These are different to misjudgements, in which we decide on a course of action that we later regret.
What do mistakes cost you?
We generally highlight errors in a number of contexts:
Financial implications
Operational Effectiveness – time spent dealing with mistakes
Regulatory risks
Customer Satisfaction
Employee Wellbeing – it’s frustrating and stressful for the person who makes the mistake
Social and environmental cost
Why we make mistakes and what you can do to make fewer of them
The main reasons we make mistakes:
The physical structure of the human eye – we can only focus on a very small area at once, and the eye moves in a series of jerks rather than moving smoothly.
Our reading skills get in the way – we are brilliant at making sense out of nonsense, which is a real problem when looking for mistakes.
We are hardwired to be distractible and we work in a highly distracting world.
We misuse our memory, and our memory can be very powerful - but it is very unreliable.
Greg is the Director and Head of Training for The Accuracy People. Read More