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Level 3 Information Communication - Network Technician Pathway

Duration 18 months

The broad purpose of the ICT occupation is to deliver efficient operation and control of the IT and/or Telecommunications infrastructure (comprising physical or virtual hardware, software, network services and data storage) either on-premises or to end-users provisioned as cloud services that is required to deliver and support the information systems needs of an organisation.

A Network Technician role is usually desk based but may involve visits to client’s premises to resolve issues. For example, a Network Technician working in a university or a college they may be installing a computer lab as a training suite including cabling and hardware requirements. They may be required to install cloud services to support a business expansion and provide better network services.

In a contact centre environment, they may use network management tools to collect and report on network load and performance statistics to improve commercial outcomes.

A Network Technician will be involved in:

  • The installation and commission of networks

  • The maintenance or repair of network equipment

  • The installation, configuration or maintenance of either ICT related hardware of software

Potential Job Titles

  • Network Technician

  • Cloud Technician

  • IT Field Technician

  • Network Field Operative

Apprenticeship Qualifications

On successful completion of the programme, the apprentice will be awarded with a Level 3 Information Communication Technician apprenticeship certificate. They will also be awarded with world-class vendor qualifications.

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