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Level 3 IT Solutions - Hardware

Duration 18 months

IT Solutions Technicians develop, implement and maintain complete IT solutions, including software (such as operating systems, middleware and applications). They work as part of a multi-disciplinary team. Many such teams will be modern “DevOps” style teams, which carry out the full set of stages across the whole solution lifecycle: requirements gathering, solution development, testing, implementation and ongoing support. In more traditional organisations the team is likely to be focused more at one or other end of this broad set of activities. Such teams may well be in transition to a modern “DevOps” style team.

An IT Solutions Technician applies a professional methodology or framework to gather and analyse requirements; to design, develop, test, and implement IT solutions and to provide ongoing support both directly to end users and for the underlying IT services. The specific tasks undertaken vary depending on what needs to be achieved by the team at any particular time. Some tasks may be very technical, others may be more analytical, business or user focused.

IT Hardware Solutions Technicians undertake activities in the area of the infrastructure aspects of solutions such as servers and networks (fixed or mobile).

Potential Job Titles

  • IT Solutions Technician

  • Technical Analyst

  • Junior Support Analyst

  • Systems Analyst

  • Junior DevOps Professional

  • IT Service Desk

  • Technical Service Support

Apprenticeship Qualifications

On successful completion of the programme, the apprentice will be awarded with a Level 3 IT Solutions Technician apprenticeship certificate. They may also be awarded with world-class vendor qualifications including CompTIA A+ and BCS Level 3 Award in IT Service Management & Business Processes.

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