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Level 5 Operations or Departmental Manager

Duration 22 months

An Operations or departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

Potential Job Titles

  • Operations manager

  • Regional manager

  • Divisional manager

  • Department manager

  • Specialist managers

Apprenticeship Qualifications

On successful completion of the programme, the apprentice will be awarded with a Level 5 Operations / Departmental Manager apprenticeship certificate. They will also achieve one of the following: CMI L5 Diploma in Management & Leadership or ILM L4 Diploma for Leaders and Managers.

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