Network Administrator
Job Info
Network Administrators install and maintain hardware and software, document fault diagnoses and resolutions, manage user passwords and security, and maintain inventory documentation. They ensure servers, printers and computers operate efficiently and handle various operational tasks.
Responsibilities
Perform delivery, physical setup, installation, troubleshooting and repair of all hardware and software.
Train users on software applications, systems, AV equipment and telecom systems.
Maintain the telecom system, including handsets and company PDAs.
Manage user passwords and security protocols.
Document fault diagnoses and resolutions.
Maintain inventory documentation and update schedules as needed.
Ensure efficient performance of servers, printers and computers.
Provide help desk support to address user issues and inquiries.
Conduct regular system maintenance and updates.
Implement and enforce IT policies and procedures.
Monitor network performance and troubleshoot connectivity issues.
Ensure compliance with regulatory requirements and security standards.
Proactively identify and address potential security vulnerabilities.
Participate in disaster recovery planning and execution.
Handle procurement of new hardware and software as needed.
Support remote users and remote access technologies.
Skills & Knowledge
Ability to provide technical support and troubleshooting for network issues.
Proficiency in installing, configuring, testing, and maintaining network hardware and software components.
Skills in administering servers, including installation, configuration and maintenance.
Strong documentation skills to prepare and maintain procedures, inventory records, fault diagnosis, resolutions and maintenance instructions.
Effective communication skills.
Strong problem-solving abilities to identify, analyse and resolve network issues efficiently.
Good organisational skills to manage tasks, prioritise work effectively and keep documentation up-to-date.
Understanding of network security principles, practices and protocols.
Ability to adapt to changes in technology, network configurations and business requirements.
Ability to provide excellent customer service, addressing user needs and inquiries in a professional manner.
Understanding of networking concepts, protocols, architectures and technologies.
Knowledge of different network devices, software applications, protocols and services.
Understanding of network topologies, types and technologies.
Knowledge of wireless networking technologies and configurations.
Understanding of cloud computing concepts and their implications for network administration.
Familiarity with network security principles, practices and tools to protect against security threats.
Knowledge of troubleshooting methodologies and tools for diagnosing and resolving network issues.
Awareness of change management processes and procedures for implementing network changes.
Familiarity with IT Infrastructure Library (ITIL) practices for IT service management.
Awareness of industry standards, regulations, and compliance requirements relevant to network administration.
Career Progression
Helpdesk / Network Administrator - Network Engineer / Architect - IT Manager or Director
Qualification Pathways
If you are looking to transfer into this role from a related role in the industry, leverage your existing experience and skills in the industry to identify transferable skills that align with a Network Administrator Role. Highlight these transferable skills on your CV and in interviews to demonstrate your suitability for positions within the sector.
If you are new to industry, follow these routes:
Step 1 Options:
Obtain a degree in network administration, computer science, information systems, systems engineering or a related field.
Apply for an apprenticeship in a network and technical support related role to gain a qualification and learn on the job.
Step 2: Obtain foundational computer networking certifications such as CompTIA Network+ or Cisco Certified Network Associate (CCNA) (note that these may be offered as part of an apprenticeship programme).
Step 3: If you followed the university route, apply for entry level positions to gain practical experience in IT roles or as a junior network administrator.
Step 4: Develop knowledge of coding languages, networks, servers, diagnostic software and computer systems.
Step 5: Join a professional body such as The Institute of Telecommunications Professionals (ITP).
Step 6: Actively engage in professional networking and attend in-person networking events for IT professionals.
Step 7: Work your way up into Network Engineering and leadership roles.
Other Info
Relevant Apprenticeships:
https://www.instituteforapprenticeships.org/apprenticeship-standards/network-engineer-v1-2