Network Operations Centre (NOC) Engineer
Job Info
The role of a Network Operations Centre (NOC) Engineer working in the Satellite Communications sector is to monitor and manage satellite communication networks, including ground stations and communication links to ensure optimal performance and reliability.
Responsibilities
Continuously monitor the performance and health of satellite communication networks, including satellite links, ground stations and network equipment, using monitoring tools and software.
Detect and analyse network faults, anomalies and performance degradation issues and troubleshoot problems to identify root causes and resolve issues in a timely manner.
Respond to network incidents, alarms and alerts and escalate critical issues to the appropriate person or teams for resolution.
Perform routine maintenance tasks, software upgrades and configuration changes on network equipment.
Optimise network performance by adjusting configuration parameters, tuning RF parameters and implementing best practices to improve throughput, latency and reliability of satellite communication links.
Monitor network traffic patterns and usage trends and perform capacity planning to ensure that satellite communication networks can accommodate current and future traffic demands effectively.
Monitor network security events, analyse security logs and implement security measures to protect satellite communication networks from cyber threats.
Monitor and enforce quality of service parameters to ensure that service level agreements (SLAs) are met and customer expectations are fulfilled.
Maintain accurate records of network incidents, maintenance activities, configuration changes and performance metrics.
Respond to emergency situations, such as satellite link outages, severe weather events or natural disaster, and coordinate with cross-functional teams to restore service and minimise downtime.
Identify opportunities for process improvement, automation and efficiency gains in NOC operations.
Collaborate with cross-functional teams, including network engineers, RF engineers, satellite operations staff and customer support teams.
Skills & Knowledge
Proficiency in using network monitoring tools and software to monitor the performance and health of satellite communication networks.
Strong troubleshooting skills to detect, analyse and resolve network faults, anomalies and performance degradation issues.
Ability to identify root causes and implement corrective actions.
Understanding of satellite communication systems.
Basic knowledge of radio frequency (RF) principles.
Familiarity with network equipment used in satellite communication networks.
Experience in incident management processes and procedures, including the ability to prioritise incidents, escalate critical issues and coordinate response efforts with cross-functional teams.
Understanding of network security principles and practices, including access controls, firewalls, intrusion detection systems, and encryption protocols, to protect satellite communication networks from cyber threats.
Knowledge of quality of service parameters to meet service level agreements (SLAs) and customer expectations.
Strong documentation skills to maintain accurate records of network incidents, maintenance activities, configuration changes and performance metrics.
Effective problem-solving skills and analytical abilities to troubleshoot network issues, identify solutions and implement corrective actions in a timely manner.
Clear and effective communication skills to interact with internal teams, external vendors and customers, including the ability to convey technical information in a concise and understandable manner.
Ability to work collaboratively with cross-functional teams.
Adaptability to work in a dynamic and fast-paced environment, and flexibility to respond to changing priorities, emergencies and operational requirements in satellite communication networks.
Career Progression
Junior NOC Engineer - NOC Engineer - Senior NOC Engineer - NOC Supervisor or Team Lead - NOC Manager - Network Operations Manager - Director of Network Operations
Career progression for NOC engineers in satellite communications may involve transitions between technical, supervisory, managerial and leadership roles, depending on individual interests, skills and career goals.
Qualification Pathways
If you are looking to transfer into this role from a related role in the industry, leverage your existing experience and skills in the industry to identify transferable skills that align with a NOC Engineer Role. Highlight these transferable skills on your CV and in interviews to demonstrate your suitability for positions within the sector.
If you are new to industry, follow these routes:
Step 1 Options:
Gain a degree in a relevant field such as electrical engineering, computer science, telecommunications or information technology.
Consider certifications such as Cisco Certified Network Associate (CCNA) or CompTIA Network+. (These certifications may be offered as part of an apprenticeship)
Apply for practical experience through internships, apprenticeships or entry-level positions in network operations, IT support or telecommunications. Entry-level positions may include network technician, IT support specialist or junior NOC engineer.
Step 2: Pursue specialised training courses or workshops focused on satellite communications, RF engineering or network operations to acquire specific skills and knowledge relevant to the field.
Step 3: Seek opportunities for on-the-job training, mentorship and skill development under the guidance of experienced professionals.
Step 4: Look for training programmes offered by industry organisations, academic institutions or professional bodies.
Step 5: Stay updated with advancements in satellite communications technology, network operations practices and industry trends through continuous learning and professional development activities.
Step 6: Attend seminars, webinars, conferences, and industry events to expand your knowledge and network with professionals in the field.
Step 7: After 10 years of service, you may be eligible to apply for Fellowship of The Institute of Telecommunications Professionals (ITP)
Other Info
Relevant Apprenticeships:
https://www.instituteforapprenticeships.org/apprenticeship-standards/network-engineer-v1-2